Shipping policy
3. Shipping Policy
Processing Time Orders are processed within 1–3 business days. Orders are not shipped on weekends or public holidays.
Shipping Rates and Delivery Estimates
| Destination | Estimated Delivery | Cost |
|---|---|---|
| Australia | 5–10 business days | $25 |
| International | 10–20 business days | $15 |
Delivery delays can occasionally occur due to customs processing or carrier delays outside our control.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.
Customs, Duties, and Taxes For international orders, LUMIROOT is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or Stolen Packages LUMIROOT is not liable for products lost or stolen in transit once marked as delivered by the carrier. If your tracking shows delivered but you have not received your order, please contact us at [SUPPORT EMAIL] and we'll help investigate.
Questions Contact us at LUMIROOT1@OUTLOOK.COM with any shipping questions.